Uploading Artwork Files
- How do I send my files to you through your website?
- What is the maximum file size that can be transferred through your website?
- How long will you store my files?
- Can I provide files after my order has been placed?
- Why is my file transfer progress bar all wonky?
- How many files can I send at once?
Q.
How do I send my files to you through your website?
A.
When you're ready to send us a file, send files to us as part of an estimate request or regular print order.
Q.
What is the maximum file size that can be transferred through your website?
A.
Any file transfer may contain up to 4 Gigabytes (GB) of information. Any file transfer session is limited to eight hours, which is more than enough time to transfer the largest of files in all but the most extreme circumstances.
Q.
How long will you store my files?
A.
The files you send will be stored on our website for 60 days after your job is marked complete and moved to your website account’s order history. Your files can be stored indefinitely in your offline storage library.
Q.
Can I provide files after my order has been placed?
A.
You may provide additional files to us by locating your order on your account page, under either the Estimates or Orders tab (depending on how the order was submitted), then adding the files through the Send a File link on the left-hand side of the page. Once you've uploaded your file, follow the onscreen instructions to attach it to your order.
Q.
Why is my file transfer progress bar all wonky?
A.
The file transfer progress bar may, in certain circumstances, appear to be making progress, then move back and forth and appear to make no progress. This "wonkiness" doesn't happen often, but when it does there's a perfectly logical, albeit somewhat geeky, answer for this phenomenon.
If more than one computer on your network is transferring a file to our website at the same time, the progress bar may not be able to determine which computer's progress bar to update. Please know that even though the progress bar update may appear to display random progress updates, all files (from all computers) will transfer with no complications.
Q.
How many files can I send at once?
A.
Our system allows for multiple file transfers. On our Send a File utility, as soon as you select a file, it will begin uploading, and a new button will appear to allow you to queue up another file to send. On order forms and estimate forms, the process is similar.
If you have multiple files to attach to a single order, you might consider combining and compressing those files into one file archive. The result of compressing multiple files will leave you with just one file to send. (After we receive that compressed file, we'll expand it back to the original multiple files.)
